Terms
Straightforward terms, stated plainly.
These are Sun City Moving LLC's cancellation, rescheduling, delay, and claims terms. See the pricing page for rates, deposits, and payment terms.
Cancellations
No charge if you cancel before moving day.
Customers may cancel their move at no charge by notifying us before the scheduled moving day (24 hours). Deposits for specialty or reserved services may be subject to the terms provided at booking.
Rescheduling
We'll work with your new date.
Customers may reschedule their move based on availability. We will do our best to accommodate new requested dates without additional fees whenever possible.
Delays
Moving times are estimated.
Moving times are estimated. Traffic, weather, building restrictions, or delays from previous jobs may affect arrival times. If delays occur, we will contact the customer with updates as soon as possible.
Claims & damage
What happens if something is damaged.
If damage is reported, customers should notify Sun City Moving as soon as possible after the move. Claims are reviewed promptly according to our valuation coverage and applicable Colorado household goods regulations. Sun City Moving is not responsible for damage to the contents of boxes packed by the customer — customers are responsible for securely packing fragile items. We remain responsible for any damage caused by our handling or negligence.
Your responsibilities
What we ask of every customer.
Each of these helps your move go smoothly.
- Providing accurate inventory and access information
- Having all items packed unless packing services are purchased
- Disconnecting appliances unless otherwise agreed
- Securing valuables, cash, jewelry, medications, and important documents before the move
Certificate of Insurance
For buildings that require one.
If a building requires a Certificate of Insurance (COI), customers should notify us before moving day. We provide COIs upon request, typically within 1–2 business days.
Estimate terms
What can change your final price.
Written estimates are generally valid for 30 days, unless pricing or move details change.
- More items are added than originally listed
- Packing services are added
- Additional stops are requested
- Access is significantly different than described (long carries, building restrictions, etc.)
- Specialty items not disclosed during the estimate require additional labor
- The move takes longer than estimated because of additional work requested by the customer
Questions before requesting a quote?
Call or text — a real person will answer anything these terms don't cover.